Luavella Medical is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in accordance with British Columbia’s *Personal Information Protection Act (PIPA)* and other applicable privacy requirements.
By using our website or providing personal information to Luavella Medical, you consent to the collection, use, and disclosure of your information for the purposes outlined in this Privacy Policy, except where otherwise permitted or required by law.
Information We CollectLuavella Medical may collect personal information when you:
- Contact our clinic by phone, email, online booking, or through our website
- Request information or book a consultation
- Complete patient intake forms or medical questionnaires
- Attend an appointment
- Subscribe to clinic updates or marketing communications
- Visit our website
Personal information may include:- Name
- Email address
- Telephone number
- Mailing address
- Date of birth
- Medical history and health information
- Appointment information
- Payment information
- Website usage information
How We Use Your InformationWe collect and use personal information to:
- Provide medical and aesthetic services
- Schedule and manage appointments
- Communicate with patients
- Maintain accurate medical records
- Process payments
- Respond to inquiries
- Improve our clinic services and website experience
- Meet legal, professional, and regulatory requirements
We only collect information that is reasonably necessary to provide our services and operate our clinic.Protection of Personal InformationLuavella Medical uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or theft.
Access to personal information is limited to authorized individuals who require access to perform their duties.Disclosure of Personal InformationLuavella Medical does not sell, rent, or trade personal information.
Personal information may be disclosed when:
- Required to provide healthcare services
- Authorized by the patient
- Required or permitted by law
- Required by regulatory authorities
- Necessary to protect patient safety
We may use trusted third-party service providers to assist with appointment booking, payment processing, website hosting, communication, and practice management systems. These providers are expected to protect personal information in accordance with applicable privacy requirements.
Website Analytics and CookiesOur website may use cookies and analytics tools to understand how visitors use the website and to improve the user experience.
These tools may collect information such as:
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral sources
You may disable cookies through your browser settings, although some website features may not function properly.
Third-Party WebsitesOur website may contain links to third-party websites, including online booking platforms, social media platforms, and external resources. Luavella Medical is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Retention of InformationLuavella Medical retains personal information only for as long as necessary to provide services, meet legal and professional requirements, and fulfill the purposes outlined in this Privacy Policy.
Medical records are retained in accordance with applicable professional standards, legal requirements, and guidance issued by the College of Physicians and Surgeons of British Columbia.
Access to Your InformationPatients may request access to their personal information or request corrections to inaccurate information, subject to applicable legal and professional obligations.
Requests should be submitted in writing to Luavella Medical’s Privacy Officer.
Privacy OfficerLuavella Medical has designated a Privacy Officer who is responsible for privacy compliance and responding to privacy-related inquiries.
**Privacy Officer**
Dr. Laura Tierney
Luavella Medical
Email:
[email protected]Phone: 778 488 0991
Changes to This Privacy PolicyLuavella Medical may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date listed above.